ONLINE STORE POLICY

What You Need to Know

Refund Policy


Refund Policy: Shantell's Natural Hair
URL: www.Shantellsnaturalhair.com

The website listed above, hereinafter referred to as "Website" is operated by the following party:

Shantell's Natural Hair, a limited liability company, organized under the laws of the District of Columbia (hereinafter referred to as "Operator")

For any questions or comments regarding this Refund Policy, customers may visit the following link: www.Shantellsnaturalhair.com.

To be eligible for a return the following conditions must be met:

Customers must return the item in its original packaging.

The item must not be opened.

The item must not be used.

The item must not be damaged.

Additional conditions: No refunds or returns on cosmetic goods such as hair and skincare products. No refunds or returns on digital products and on all services.

If the above conditions are not met, Operator reserves the right to reject return and refund. In case of item return, customer will be responsible for paying cost of shipping.

No refunds are permissible on sale items.

Customers may not request or receive the exchange of any item and may instead only receive a refund.

Customers must contact Operator prior to the start of the refund and return process. Returns are to be sent to the following address:________

No refunds are permitted on the sale of digital products.

All sales are final.

No refunds are permitted on the sale of services.

All sales are final!

 

What You Need to Know

Wholesale

WHOLESALE: All wholesale orders will approximately take 3-10 business days.

NO EXCHANGES. ALL SALES ARE FINAL!

NO REFUNDS ON ALL COSMETIC PRODUCTS, STARTER KITS, LIP GLOSS BASE, LIP GLOSS SYRINGE STARTER KITS, KIDS LIP GLOSS KIT, SERVICES, LIP GLOSS BASE OTHER LIP GLOSS KITS OR ANY OTHER WHOLESALE ORDERS!
DISCOUNT CODES WILL NOT BE USED ON WHOLESALE ORDERS, LIP GLOSS BASE, LIP GLOSS SYRINGE STARTER KITS, KIDS LIP GLOSS BASE OR ANY OTHER WHOLESALE ORDER!

SAFETY AND ALLERGY:
Our products contain oils, fragrance, butters and other ingredients from natural nuts, seeds and fruit etc. If you have any allergies to any ingredient from our products please read the product label carefully. We recommend that people with sensitive skin or may be allergic to any of our products please perform a patch test first to ensure there is no reaction. Discontinue if irritation occurs. Shantell's Natural Hair products are made with natural and organic ingredients. Everyone reactions differently to products so if you purchase any of our products you are purchasing at your own risk! If sensitivity occurs, discontinue immediately. If you are uncertain about possible sensitivity, always do a patch test before use or consult your healthcare professional.
Products and advice by Shantell's Natural Hair has no claim to cure or prevent any disease or medical problem and is not intended to substitute therapy or medical advice. In the case of pregnancy please consult with your health care professional. Shantell's Natural Hair LLC products has not been tested/evaluated by the Food & Drug Administration. Shantell's Natural Hair has done home lab testing only. Shantell's Natural Hair is not held responsible for any customer that uses our products and may have a reaction to it. You as a customer accept FULL responsibility if continued use of or purchase of products without complete or extensive knowledge about product ingredients and/or functions. Our Glitters that we use in our lip glosses are safe according to the company that we purchased it from. We personally have tested ALL of my products on ourselves, and have used them with no issues at all or reactions to our skin or hair. The FDA STATES that COSMETIC products and ingredients DO NOT need to be FDA approval before they go on the market, However, the FDA leaves it up to the manufacturer to ensure the safety of cosmetic products to sell to customers. NO specific tests are required to show safety, but they state that companies are to make sure that they do whatever testing possible to make sure that cosmetic products are safe. All of our products are handmade, homemade, natural and or organic and properly handled and with no cross-contamination. Shantell's Natural Hair is very strict on how we make and care for our products and we make sure that our products are high quality.

When you checkout you agree to all Terms and Conditions, Return Policy, Shipping Policy, Disclaimers and other information here as well.

*DO NOT EAT OUR PRODUCTS!
*DO NOT PUT OUR PRODUCTS IN YOUR EYES!
*PLEASE KEEP OUT OF REACH OF CHILDREN!
*YOU ARE USING OUR PRODUCTS AT YOUR OWN RISK!

Payment Methods:

Credit / Debit Cards

PayPal

Thank you and we Appreciate Your Business! 

LOVE, Shantell's Natural Hair